This Privacy Policy explains how Terranorah collects, uses, and protects your personal information when you visit [terranorah.com] or make a purchase. By using our website, you agree to the practices described here.
Who we are
Terranorah is operated by team Terranorah . For any privacy question, contact us at support@terranorah.com.
Information we collect
When you browse, contact us, or place an order, we may collect:
- Information you provide: name, billing and shipping address, email, phone number, and order details.
- Payment information: card or payment data is processed securely by our payment provider [Stripe / PayPal / other]. We do not store full card numbers on our servers.
- Information collected automatically: IP address, browser type, device information, pages viewed, and similar data gathered through cookies and analytics tools (see our Cookie Policy).
How we use your information
We use your information to:
- Process and deliver your orders, and provide order updates and customer support.
- Send marketing emails only if you opt in — you can unsubscribe at any time.
- Improve our website, products, and service.
- Detect and prevent fraud, and meet our legal obligations.
How we share your information
We do not sell your personal information. We share it only with:
- Service providers who help us operate — payment processors, shipping carriers, email and analytics providers — and only the data they need to perform their service.
- Authorities, where required by law or to protect our legal rights.
Your rights
Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal data, to object to or restrict its processing, and to withdraw consent. To exercise any of these, email [support@terranorah.com]. We will respond within the time required by applicable law.
If you are in the EU/UK, our legal bases for processing are contract performance (to fulfill your order), consent (for marketing), and legitimate interests (to run and improve our store).
Data retention
We keep your information only as long as needed to fulfill the purposes above, including legal, accounting, and reporting requirements.
Security
We use reasonable technical and organizational measures to protect your data. No method of transmission over the internet is fully secure, so we cannot guarantee absolute security.
Children
Our website is not intended for anyone under [16]. We do not knowingly collect data from children.
Changes to this policy
We may update this policy from time to time. The “Effective date” above shows the latest version.
Contact
Questions about your privacy? Email: support@terranorah.com.