We want your Terranorah pieces to reach you safely and on time. Here’s how shipping works.
Processing time
Orders are processed within [1–3] business days. Because our items are handmade, occasional delays during busy periods are possible — we’ll always let you know if your order needs more time.
Shipping times and costs
| Region | Estimated delivery | Cost |
|---|---|---|
| [Domestic] | [2–7 business days] | [$X / Free over $Y] |
| [International] | [10–21 business days] | [calculated at checkout] |
Delivery times are estimates from the date of dispatch, not guarantees, and may be affected by carrier delays, customs, or events beyond our control.
Order tracking
Once your order ships, we’ll email you a tracking number so you can follow it to your door.
Customs, duties, and taxes (international orders)
International orders may be subject to import duties or taxes charged by your country. These are the customer’s responsibility and are not included in the product price or shipping cost. Please check your local rules before ordering.
Incorrect address
Please double-check your shipping address at checkout. We cannot be responsible for orders delayed or lost due to an incorrect or incomplete address. If a parcel is returned to us because of a wrong address, we can reship it once the reshipping cost is paid.
Lost or damaged parcels
If your order arrives damaged or doesn’t arrive at all, contact us at [support@terranorah.com] within [7] days of the expected delivery date and we’ll make it right (see our Returns & Refund Policy).
Contact
Shipping questions? Reach us anytime:
- Address: Spaces The Quad, 530 Technology Dr., Irvine, CA 92618, USA
- Phone: +1 (657) 966-1238
- Hours: Mon–Fri 9 AM – 5 PM, Sat 10 AM – 3 PM
- Email: mod@wwpath.us